CRAZY FROG AI
Refund and Failed-Order Policy
How failed generation, audio processing and billing support are handled.
Generation or audio merge failure
If a generation or audio-processing task is confirmed to have failed, its reserved video credit returns to the same order once. You can upload again and retry without a new payment. A pending or uncertain task keeps its reservation while it is checked to avoid duplicate processing.
Email delivery problems
A missing or delayed email does not establish that your video failed. Check your spam folder and the status on your result page. If the video is ready there, download it from that page. Contact support rather than paying for another attempt because an email is missing.
Cash refunds and purchase questions
Returning a generation credit is not an automatic cash refund. For a duplicate charge, failed paid order, completed result concern, cancellation request or unused pack issue, email support with your order reference and delivery address. We review the order and payment status before resolving the request. No automatic refund or processing-time promise is made on this page.
Request help
Email support@crazy-frog-ai.org with a short description and your order reference. Do not send full payment card details or publish private order and download links.